Terms of service

Vanesè – Terms of Service

Welcome to Vanesè! By using our website (www.vanese.com) and purchasing our jewelry, you agree to the following terms and conditions. Please read them carefully.

1. General Terms

  • By accessing or using our website, you agree to comply with these Terms of Service.

  • We reserve the right to update, modify, or change these terms at any time without prior notice.

2. Product Availability & Pricing

  • All jewelry on our website is subject to availability.

  • We reserve the right to modify prices, discontinue products, or update stock without prior notice.

  • All prices are listed in PKR (Pakistani Rupees) and include applicable taxes.

3. Orders & Payments

  • Orders must be placed through our official website.

  • We accept [Cash on Delivery, Bank Transfer. — you can confirm your options].

  • If a payment fails or is flagged as suspicious, we reserve the right to cancel the order.

4. Returns, Refunds & Exchanges

  • Vanesè follows a No Refund Policy. Refunds to bank accounts are not provided.

  • Customers may request an exchange or store credit if an item is damaged upon delivery or if the wrong item was received.

  • For return/exchange requests, please contact us within 48 hours of delivery via email (infovanese@gmail.com) or WhatsApp.

5. Shipping & Delivery

  • Orders are processed within 24–48 hours of confirmation (excluding Sundays and public holidays).

  • Standard delivery time:

    • Major cities: 3–5 business days

    • Remote areas: 5–7 business days

  • We partner with trusted courier service, PostEx to ensure safe and timely delivery.

  • We are not responsible for lost or delayed shipments due to courier issues or incomplete addresses provided by the customer.

6. Intellectual Property

  • All content on Vanesè (logos, images, product designs, descriptions, etc.) is the exclusive property of Vanesè.

  • Copying, reproduction, or unauthorized commercial use of our content is strictly prohibited.

7. Limitation of Liability

  • Vanesè is not responsible for any indirect, incidental, or consequential damages resulting from the use of our jewelry or website.

  • Our liability is limited to the maximum extent permitted by law.

8. Contact Information

For any questions, concerns, or support, please reach us at:
📩 Email: infovanese@gmail.com
📞 WhatsApp: +92-XXX-XXXXXXX

By continuing to use our website, you agree to these terms.
✨ Thank you for shopping with Vanesè — where elegance meets individuality.